" I cannot sing Heartfelt’s praises enough.....from the moment I was introduced to the company I knew my aunt was going to be in safe hands. I live in Devon and my auntie lives in Stroud so I had the added stress of remotely sorting stuff out…Penny & Pippa (the carers) were constant, reliable, trustworthy & impeccable in all areas and knew exactly what my aunt required…the admin was seamless. Joanna was so empathetic."


Pauline Davies

" I have dealt with Heartfelt Care and Joanna O’Malley for the past year. I have never had anything but the greatest help and understanding. The carers for my husband have all been excellent and kind and professional people. 

I have relied on Joanna in several last-minute cries for help and have never been let down."

Davina Morley

" I employed Joanna O’Malley privately to help with the support and care of my mum, in the last months of her life.  My mum (Ruth) had vascular dementia.  Joanna’s presence in Ruth’s life was invaluable.  She has an innate understanding of what people who are older and who live each day with a sense of confusion need.  She has pronounced listening skills and a tenderness that means she can provide support without being patronising and care without depleting a persons skills.  I always felt that my Mum was empowered by what Joanna brought to her life. 

Joanna seems to be able to embrace all that near death means too.  As a person about to lose someone they loved, she was also very skilled with me and my family.  She knew when to be there and when not.  She is sensitive and skilled at “reading” moments in time and acting accordingly.

Since that time, Joanna has gone on to set up Heartfelt Care.  I recommend wholeheartedly."


Su Chard

"Where does she find them?!  Every single one of the carers introduced by Joanna has not only been superb, reliable and sensitive, they are all just such lovely people!  What a wonderful addition to all our lives, not just mum’s.  Thank you Heartfelt Care!"


"Joanna O’Malley and her Heartfelt team of wonderful ladies have transformed mum’s days!  Mum laughs and giggles more than ever, looking forward, every time, to one of them visiting.  The speed with which Joanna set the wheels in motion, with such warmth and humour was amazing. Wonderful!"


" Joanna, you were an amazing support.  Thank you for being at the end of the phone in the middle of a Sunday afternoon and so promptly helping us to sort out our care needs for my father in law.  You all sounded so professional and clearly understanding of our situation.  We will certainly recommend you and may well end up using you again one day."

S. Deacock


"I love working with Heartfelt Care.  I really appreciate having someone really 'present' at the end of the phone and feel this kind of personal support is and has been, invaluable.  I am very happy with the level of communication - I feel safely held!" 



"Working with Heartfelt Care is such a pleasure. I have been matched with lovely clients and Joanna is always available for help and support when needed. I have never worked for such an understanding and supportive agency! 



"Working Heartfelt Care feels like being part of a huge vessel of love where like minded colleagues are striving with devotion to support the elderly."



I joined Heartfelt Care earlier a couple of years ago and everyone I have worked with, or for, has been a pleasure to meet, not least Joanna who keeps us all organised!


Jane Kennaway