Our Service

We are an introductory agency pairing clients with the best and most appropriate carers to meet their needs

We cater for those in need of domiciliary care and also live-in care through our sister company Heartfelt Home Care. 

 

If you require live-in care please click here

OUR SERVICE IS DESIGNED TO:

  • evaluate your needs
     

  • identify and assess suitable carers for you
     

  • check the identity and information provided by carers, including visual checks of: references, passports to confirm identity and right to live and work in the UK, stated qualifications and training certificates where available, CRB/DBS checks
     

  • introduce you to carers who we assess to be suitably qualified and experienced and who meet your preferences and needs
     

  • maintain an on-going relationship with you to ensure that you remain satisfied with the carer’s services
     

  • introduce you to more carers if additional or replacement carers are required

WE BELIEVE IN TRANSPARENCY

We believe it is important for clients to understand what they are paying for and where their money is going.  We are therefore entirely transparent about our charges.

CARER & AGENCY FEES

The fees paid to carers are recommended by us but ultimately agreed and paid directly between you and the carers.

As an introduction agency our carers are self employed and responsible for invoicing their client directly.

DOMICILIARY CARE FEES

We charge a one-off fee for our services. This fee varies from client to client and is dependent on how often you wish to use us. We can provide you with an accurate figure for this fee should you decide to use our services.

The carer fees are charged on an hourly basis. The recommended fees are as follows:

 

Mon - Fri - Day £13, Eve (from 6pm) £15, Eve (from 9pm) £17

Weekend - Day £15, Eve (from 6pm) £17, Eve (from 9pm) £19

Public Holiday - Day £26, Eve (from 6pm) £30, Eve (from 9pm) £34

EMERGENCY DOMICILIARY CALL OUT

No agency fee for a carer's emergency call out.  Carers charge as follows-

 

Weekdays £20 per hour up to 6pm and £25 after 6pm

 

Weekends £25 per hour up to 6pm and £30 after 6pm

(minimum charge of £20 per call out)

Discretionary agency fee for short notice urgent change to an existing rota £50

OVERNIGHT SLEEP-IN - 9 HOUR NIGHT

Carer fees are as follows:

Basic night - when carers can expect to be sleeping but need to be there just in case

 

Mon-Fri £85 / Weekend £100

 

Additional £30 extra charge for disturbed nights, being woken up to two times

 

Waking night

Mon-Fri £160 / Weekend £180

BANK HOLIDAYS

Carers expect to be paid double time on bank holidays for all shifts apart from a waking night when carers will charge a £50 supplement.

ATTENDANCE ALLOWANCE

You could qualify for £55.10 or £82.30 a week to help with the cost of personal care if you are physically or mentally disabled and 65 or over.

This is called Attendance Allowance and it is not means tested.  It is paid at 2 different rates and how much you get depends on the level of care that you need. 

 

For full information :

https://www.gov.uk/attendance-allowance/overview