Our Service

We are an introductory agency pairing clients with the best and most appropriate carers to meet their needs

We cater for those in need of domiciliary care and also live-in care through our sister company Heartfelt Home Care. 

 

If you require live-in care please click here

OUR SERVICE IS DESIGNED TO:

  • evaluate your needs
     

  • identify and assess suitable carers for you
     

  • check the identity and information provided by carers, including visual checks of: references, passports to confirm identity and right to live and work in the UK, stated qualifications and training certificates where available, CRB/DBS checks
     

  • introduce you to carers who we assess to be suitably qualified and experienced and who meet your preferences and needs
     

  • maintain an on-going relationship with you to ensure that you remain satisfied with the carer’s services
     

  • introduce you to more carers if additional or replacement carers are required

OUR FEES

Like all agencies, we need to make a charge for these services, which can be discussed when we come to evaluate your needs

CARER FEES

Although the carers are self-employed we may sometimes recommended a suitable fee, for guidance purposes only, but ultimately the charges are agreed directly between you and the carers.

The carers are responsible for invoicing you directly.