Our Carers

Before introducing our clients to carers, we carefully consider their relevant training, experience and qualifications.  We also try incredibly hard to match people according to shared interests and compatible personalities.  We have on our books, over 100 experienced, warm and deeply empathetic carers, including former district nurses, palliative care nurses, intensive care nurses, carers highly trained in dementia care, end of life care and also untrained but lovely warm people who provide companionship, cook lunch or take people on outings. 


Here is a small selection of carer profiles...

Elizabeth Ramsbotham

My interest in elderly people began as a child loving my grandparents and developed as I became a teenager into community service in care homes and spending Christmas with those whose families could not be there.

Looking after people remained in my nature and as an adult I cared for my sister in law in the months before she died of cancer, and my beloved Mother who had a severe stroke which paralysed her left side and who has lived for over a decade without being able to walk I have learnt to understand something of the grief, vulnerability and isolation that so many people experience and I have made a deeper commitment to accompany and help them.

All these experiences have led me to train and work full time as a carer, obtaining an NVQ in care and dividing my time between The Steppes care home and for Heartfelt Care.  I feel extremely privileged to be able to work in a community care home and with individuals living at home, and sometimes, building bridges between the two. Every relationship is individual, each situation is unique and each person is unique and my deepest striving is to honour that and be of assistance with warmth, compassion and joy!

Hagar Geula

Having grown up in Camphill Community, I felt a strong urge to work in the care sector, in an environment where I could truly make an impact on people's lives. At university in York, I helped to set up and run a scheme called NightSafe, where we volunteered to help vulnerable people at night. After completing my degree in English Literature, I went on to study to become a Waldorf Kindergarten teacher, and now work with young children in a small setting in Stroud. 

I was introduced to Heartfelt Care in 2016, and have met some incredible people through my work. I truly appreciate being given the time to get to know my clients properly, and to be able to be a part of their journey. Heartfelt Care have been extremely accommodating, and have made it possible for me to find shifts which suite my schedule, and clients with whom I have made strong, lasting connections. 

Marie Warren-Smith

For many years I was an Advocate and Independent Visitor for children and young people in care and continued to enjoy and find great compassion in many aspects of the caring world.

After my mother passed away my late father became ill, with the help of a few close people, I became his main carer.  I found this time to be extremely rewarding in every way, the best time, so many memories and fond stories to share with each other.

After moving to Gloucestershire I have been extremely fortunate to be part of Heartfelt Care.  I love meeting so many truly wonderful people, I believe communication and humour is vital, I enjoy introducing painting and drawing to encourage creative abilities for all. 

I love looking after my five Grandchildren, walking, theatre, dressmaking and the arts.

Derek Hassack

I trained as a Psychiatric Nurse in the late 1970s, before re-training and developing a career in Further Education. Initially a lecturer in English Literature and Media Studies, I soon moved into college management and held various senior posts at different colleges.

I was a part-time carer for my mother (97) and father (100) for a number of years. As a result I have developed a good working knowledge of the Care sector as well as first-hand experience of caring itself. My initial training as a Psychiatric Nurse, although many years ago, nonetheless provided a bedrock of skills that continues to serve me well in life and work today.

I have found expression in writing throughout my life, and am a published author. Alongside care-work I sustain a private practice in Co-Active Coaching and Reconnective Healing. I am the proud father of three wonderful daughters, am a former active sportsman who is now very content with the armchair-view, and a lover of the natural world and walking in beautiful landscapes.

Catherine Stephenson

I have over 20 years experience in caring both in a management position within a residential school setting with special needs students and within private homes as a carer, companion and personal assistant helping with administration and research.

I studied English Literature and Philosophy at University obtaining a degree in English Literature.  I also have a background in classical piano and singing and I have often found that those whom I support and care for share in my love of literature and music.


I am passionate in my work as a carer/ companion, enriching others' lives with warmth and compassion while being able to use initiative and professional judgment.  

Penny Scott

I worked for several years as an art instructor for adults with learning difficulties when I lived in Surrey but after re-locating to Stroud, and a chance meeting with Joanna, I was offered the opportunity to work with older people, which I am finding wonderfully satisfying. 

I am really enjoying being able to give people the care and time that they deserve in their later years.
I like trying to find creative solutions to every day challenges and frustrations in order to help make daily life for my clients feel easier and lighter where possible

Jane Kennaway

I have 18 years experience in care work.

I have been a musician most of my life. I used to play at Christmas and birthday parties for Home Farm Trust in Avening, a home for adults with learning difficulties. After one of my shows in 1996 I was approached by HFT and asked if I would like to work for them as a carer. I decided to give it a go and fell in love with the job. It taught me to keep a sense of humour and an ability to stay calm when all around was chaos!

After working with Home Farm Trust I moved to Cornwall and took a job working with the elderly in quite a large home . I was saddened to see how little time we were allowed to spend with the residents, who were all lonely and desperate to have a chat. I became disillusioned and left the job. I then started work in a small home with seven adults with varying degrees of ability. I stayed for 5 years until I moved back up to Stroud.

While I was working in Cirencester as a companion/carer I met a carer who put me in touch with Joanna at Heartfelt Care. How lucky am I? All my fellow carers are so committed and friendly. Finally a job that allows me to spend proper time and develop a two way friendship with all the lovely people I work for.

Sue Hatcher

I have been with Heartfelt Care since February, 2018. I was a teacher for most of my adult life, but needed a work/life balance that allowed me the flexibility to be available for my husband who has poor health.  Caring was the obvious choice, as I have relevant experience within my family : I cared for both my parents and our middle daughter who was wheelchair bound for two years under my sole care. I worked as a nurse in my 20s and often think, as a result of my care work, that I have really found my calling. The varied work and clients makes no one day the same as the next, and I love to be expected and welcomed by these lovely people who have become my friends.

Heartfelt has perfectly met my requirements of flexible work. I love what I’m doing, as well as benefitting from the beautiful drives around this beautiful area.